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Selecting a product
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| Product selection tools |
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Our website features a number of powerful selection tools, which make finding the right product to suit your needs quicker and easier than ever.
Product Selection/Comparison Guides: Confused about which book, software or newsletter may be right for you? Let one of our guides point you in the right direction.
Software & data
Books & education
Newsletters
Home study courses
Free Download Centre: Visit our download centre for free software demo's, trial newsletters and sample chapters from courses .
Departments: Each department includes various product types (e.g. books, software & courses) covering a specific topic. Departments can be entered with the tabs positioned at the top of the page.
Product Type: Click on a product type located under the Department tabs, and browse through our list of categories and subcategories to find what you are looking for.
Quick Search Facility: Located on the top left of each page, use the Quick Search across product types or select a specific product type from the drop box. You can enter a title, brand, author, ISBN or keyword to find what you are looking for.
Advanced Search: The Advanced Search allows users to find a specific product over a number of fields. Just enter either one or multiple fields and press ‘Search’
Other product recommendations can be found in: New releases, Special offers, Bundles
and Guru reviews
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| Search tips |
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If a search results in zero matches, try one of the following:
Removing any punctuation marks. E.g. Long-term is different to Long term
Searching on a shorter selection E.g. Technical Analysis of Financial Markets, try only using Financial Markets.
Search on the Author's name, or the ISBN if you know it.
If a search results in too many matches, try one of the following:
Using the The Advanced Search to search over a number of fields
Enter a more specific word selection
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| Products not listed |
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Moneybags is one of Australia's largest retailers of investment tools and educational products. If there are any titles or products you are unable to find on our web site, please contact us, and through our network of overseas and local suppliers we will do our best to find them for you.
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Ordering
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| How to order |
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Step 1: Find your product of interest
Step 2: Use the ‘Add to cart’ button, which places the item in your Shopping Cart. If you would like to purchase more products just keep using the ‘add to cart’ function until you have finished shopping.
Step 3:
Once you have finished shopping, click on the ‘Checkout’ button positioned in the right hand column.
Step 4: You will now see your shopping cart contents. Check to see the order contents are correct and make any necessary adjustments*. Now press 'Continue to checkout'.
* To delete a product in your shopping cart - click on the remove link. To change quantity - enter the required number in the qty. box and click the 'Update cart' button.
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| Payment options |
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Delivery cost $6.95 per order (Australia only, see below for overseas)
1. Pay secure online by credit card. This is the quickest and easiest option and 100% safe, read why. We accept all major credit cards (Visa, MasterCard, Bankcard, Diners & American Express).
2. Phone/Fax/Mail through your credit card details and order number. Complete your order online and on the final payment page select the 'Offline Payment' option. This produces an order form and a corresponding order number that can be used to quote over the phone, or print your order and fax or mail to us.
3.Pay by cheque or money order. Complete your order online and on the final payment page select the 'Offline Payment' option and send us your order form with a cheque or money order.
4. Pay by EFT (orders over $500). Please contact us for details.
5. Telephone. Please contact customer service on Freecall 1800 010 141.
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| Shopping security |
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At Moneybags, we take your security very seriously and believe it is important that you are able to shop in complete confidence.
Our website uses 128bit SSL (secure socket layer) encryption technology to ensure transactions processed and personal details are 100% safe. We do not store or at any stage have access to your credit card information. Transactions are verified immediately by your bank and are either approved or declined (much like an EFTPOS transaction at the supermarket). For example, should you require a credit or partial credit from a purchase you would need to provide us with your credit card details again as we have no way to access this information. Only your delivery details are securely stored within our website for express checkout on subsequent orders.
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| I get a Security Information Message |
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You may get a Security Information message saying "This page contains both secure and non-secure items. Do you want to display the nonsecure items?" This is usually because we are carrying an advertisment on that particular page that is sourced from another server, rather than ours. It is quite OK to answer "No" to the question, to maintain full security. This will not affect your shopping, and will ensure the full 128 bit encryption is maintained
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| I can't add to the Cart |
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If you are having difficulty adding to the cart, firstly make sure that if you are ordering any Courses & Seminars, Data Products or Newsletters, you need to click on the down facing arrow at the right hand end of the box marked -select-
Then click on your chosen product in the drop down list. Even if there is only one option on offer, this still needs to be done. Once you have selected your chosen option, you can then add that to the cart.
If the above situation is not the case, and you cannot add to the cart, please see Internet Explorer 6 settings.
Spyware prevention applications:
Some programs which keep your system free of spyware and tracking cookies, do so by deleting cookies every time you leave a particular web page. Spy Sweeper is a good example.
It is a good thing to be rid of tracking cookies; they are a pest, but as our site makes use of cookies to maintain the items in your shopping cart, the behaviour of these programs can cause products to be removed from your shopping cart as soon as you leave the product page to add something else to the cart.
If you notice this happening, try temporarily turning the spyware monitor off, make your purchase, then re-enable the spyware monitor.
Click here to learn more about how we use cookies.
If you are still having trouble, call us on 1800 010 141 and we will assist.
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| What if I don't want to pay online? |
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That's fine. Follow the same process as for online orders and on the last payment page select the 'Offline Payment' button. This produces an order form and a corresponding order number that can be used to quote over the phone, or print your order and fax or mail to us. Alternatively you can call customer service directly and place your order over the phone on free call 1800 010 141.
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| Express checkout |
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After the first time you shop with us, you can enjoy the benefits of our express checkout service. On subsequent orders you will only need to enter your email address and password - your delivery information has been kept securely on file from your first visit. The final part of the order process will only be to enter your payment information as we do not store credit card details. Why paying online is safe.
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| I have no email address |
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| What happens if I order an item not available? |
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We stick by our policy of delivering your goods within 3 to 10 business days. Through keeping an inventory of best-selling and featured products and working closely with our suppliers, your order will be sent quickly and securely. If for any reason we can not deliver on this promise, we will advise you of the delay. In these instances you have the option to cancel your order for a full refund, or wait for delivery.
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| Returns policy |
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Returns on faulty or damaged goods: If any product is received in faulty, non-working or damaged condition we will exchange the item at no cost to the customer. Please email us with the order number that you were provided, so that we can arrange for the goods to be collected. All products, unless noted otherwise, are sold with the full warranty of the manufacturer.
Returns on non-faulty goods: We believe all our products represent quality and value for money, should you be unhappy with any purchase made we will accept for return any unopened and/or unused goods. The customer is responsible for the return of the item in its as new condition.
Procedure for return of goods
Step 1: You must notify us of any returns within 10 business days of receiving your goods.
Step 2: Contact us to receive your Returns Authorisation Number (RAN). No goods are to be returned prior to receiving a RAN.
Step 3: Send goods to us via instructions provided.
Step 4: Allow up to 14 days for replacement of goods.
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| Bulk Purchase Discounts |
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If you are looking to buy in bulk for client gifts, giveaways for events, enticements to bundle with your own products or for any other reason please contact us. We give extra discounts on 10+ of the same book, or 5+ of any other product.
Please contact Sean Dostal directly on 03 9531 8384 or
bulksales@moneybags.com.au
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Price & delivery
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| How much and how long for delivery? |
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| Product type |
Country |
Cost per order |
Cost per item |
Delivery time |
| Books / software ordered via the website* |
Australia |
$6.95 |
n/a |
2 - 8 business days # |
| Books / software |
New Zealand |
$9.95 |
n/a |
5 - 10 business days ## |
| Books / software |
Asia Pacific |
$10.00 |
$10.00 |
2 - 3 weeks ### |
| Books / software |
Elsewhere |
$10.00 |
$15.00 |
3 - 4 weeks ### |
| Courses / data |
Anywhere |
n/a |
n/a |
2 - 6 business days |
| Magazines / newsletters |
Anywhere |
n/a |
n/a |
see product page |
# Goods sent via express courier or Australia post for small orders.
## NZ Friendly - Shipping is a flat $A9.95 for all books and software orders delivered to New Zealand. If your order is less than $NZ400 you won't have to pay GST (current at 10/9/09 - see NZ Inland Revenue Site). This will save you 1/11th of the price of goods purchased (eg. $44 worth of books will cost you $40). This will in many case make your total order cheaper than for our Australian customers! All prices are quoted in Australian dollars, to check the latest exchange rates please click here.
### Please note - you may be required to pay customs duties and taxes once a shipment reaches your country. For further details please contact your local customs office. Goods are sent via postal system. All prices are quoted in Australian dollars, to check the latest exchange rates please click here. For other delivery arrangements please contact us.
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| Delivery method |
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We believe your order should be sent quickly, safely and without paying too much. For these reasons Australian orders are sent using an express courier or, if applicable, Australia Post, hence delivery charges are minimised. Goods can be sent to PO Boxes and non-receipted delivery options are provided in the checkout process.
International Orders are normally despatched by Air Mail, or if available, Economy Air Mail.
You will receive an Order Despatch Notification by email the day your goods are being shipped from our warehouse.
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| Pricing policy |
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Moneybags aims to consistently offer customers value for money. Should you find a better price elsewhere, let us know and we will happily match it.
Price matching Conditions:
Prices only comparable to Australian retailers.
Price comparison must take into account any delivery charges.
Price matching can only occur on the latest edition/version of a product.
Item/s must be in stock at other retailer.
For any other queries or comments, please contact us.
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| Goods & Services Tax (GST) |
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Prices are shown in Australian dollars and include the Goods and Services Tax (GST). Overseas orders are not subject to GST (10%). GST will be deducted from the order total on the final checkout page prior to payment.
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General
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| Write your own product review |
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At Moneybags we value and respect the opinions concerning the products we sell. As such, we allow everyone the opportunity to send us their reviews, and to share comments with others. To submit your review for inclusion on our website, please send us an e-mail with the following details:
Product title
Brand/Author
Your review (1000 characters max)
Product rating (1-5 with 5 the highest)
View an example Customer review. To write your review Click here.
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| Investment clubs |
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We have developed a program enabling registered members of Investment Clubs (Australia only) to receive the following benefits:
An extra 5% discount on all purchases (valid in conjunction with other promotions)
FREE delivery on all software orders
FREE delivery if 10 or more items are being sent to the same address
E-mail newsletter with new releases and special offers
For further details and registration form please click here.
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| Weekly newsletter |
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Recipients of our weekly newsletter will be kept up to date on the latest investment and trading products (books, software & education). Regular newsletter features include:
Articles from industry experts
Product reviews
Access to special offers
Information on new releases
Author profiles
To join our e-mail newsletter, please click here.
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| Internet Explorer 6 Browser Settings |
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| How does Moneybags use cookies? |
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Our site uses cookies in two ways.
Firstly, we use cookies to maintain the items which you have put in your shopping cart, so that even if you close your browser without making a purchase, the items will still be there in your cart next time you visit our site, until you have purchased them or removed them from the cart.
Secondly, because Moneybags works in association with some of Australia's leading financial web sites to provide their Investment Store services, we use cookies to let us know which financial web site has referred you to our site. These cookies expire after 30 days. This is the only information which is transmitted to Moneybags by cookies.
We never use tracking cookies, which some less reputable sites use to gather information on browsing habits; we would rather leave you in peace to browse where you want to browse, leaving us to process your order.
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| Privacy |
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We value the importance of our customer's privacy, and have developed our privacy policy in accordance with industry leading standards.
We require personal customer information to allow us to process your order, or if you request to join the Moneybags mailing list. This information may include your name, e-mail address, phone number, address, and payment details.
Moneybags uses this information for:
Order fulfilment: This includes the delivery of physical products, and the fulfilment of subscriptions & services. Where required, we will pass your details on to third parties for the sole purpose of fulfilling your order, eg. magazine subscriptions.
Regular e-mail promotions: If you choose to join our mailing list, we will send you a weekly e-mail which promotes specials and new releases available through the Moneybags or associate website.
Customers may choose to unsubscribe from our e-mail list at any time, by sending a blank e-mail with the subject "unsubscribe" to info@moneybags.com.au, or through the website.
General marketing information: We anonymously combine customer information to analyse trends and demographics within our customer base. This allows us to continuously improve the service that we offer you.
Promoting Third-party Services: We may email, SMS or mail you information on behalf of our advertisers however we will never give them your private information.
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